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FAQs

How can I pay for my items?

We accept PayPal, Visa Mastercard and American Express, checks* or money orders. Just click the "Add" or "Add To Cart" button next to a product of your choice. Once you have chosen all of the items you wish to purchase, just click the "Checkout" button at the bottom of any page in our site or when viewing your cart's contents. You will be prompted by the cart program for your preferred payment option.

*Note on checks - If your payment is returned NSF (for insufficient funds) it will be re-presented electronically and a processing fee will be charged as allowed by law. Check writer is also responsible for all other collection charges including court costs and attorney's fees.

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What is PayPal?

PayPal is a third party service which accepts debit and credit cards along with checks over the Internet. Although PayPal requires payment information from you and asks that you establish an account with them, this insures the highest level of security for our customers.

Many of customers already have an account with PayPal, allowing them to purchase products from us using monies they already have in an online account.

For more information on PayPal, please visit them at www.paypal.com.

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Can I pay by credit card without using PayPal?

Yes! Just choose the credit card payment option when checking out and you will be prompted to complete a secure form.

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Can I pay by debit card?

Yes, you can pay by debit card. Just choose the Credit Card payment option when prompted by the cart program. (Debit cards can be used when they have the Visa or Mastercard logo on them)

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Can I pay by check or money order?

Yes, you can pay by check or money order. Just choose the appropriate payment option when prompted by the cart program. Then, send a check or money order along with the order to:

eSupplyStore.com
13630 Industrial Road
Omaha, NE 68137

Make checks or money orders payable to eSupplyStore.

All personal checks will be held for 10 days prior to shipping item(s).

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When will my order be shipped?

All orders are shipped the same business day* when we receive payment before 2pm Central Time Monday-Friday, or the next business day if received after 2pm Central Time.

*please note that orders are not shipped on holidays, weekends or days off for national holidays. If shipping time is a concern around a holiday, please email us for more information prior to ordering.

Once we ship your item, you will receive an automated email telling you how to track your package and find the expected delivery date. (does not apply for items shipped via USPS)

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How much is shipping and handling?

Shipping and handling is calculated through the shopping cart based on the items you have selected and your location. Unless otherwise noted, all items are shipped via standard ground service. You can check this cost prior to checking out by entering your zip code in the "Calculate Shipping" box and clicking on GO. This must be checked again any time the cart contents changes or quantities are changed. When checking out, the s.h costs will be automatically calculated there as well.

All items shipped via a standard ground service include free insurance and tracking and an automated email showing you when the item(s) were shipped, how to track them online and even when they are due too arrive!

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Are shipping discounts available for multiple items?

Yes. Our shopping cart will automatically calculate shipping discounts for you when available! If looking for pallet quantities of an item or items, contact us directly for possible freight shipping options which could save you quite a bit on s/h.

Note: Some items are too large to qualify for a multiple item shipping discount.

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What is your return policy?

We accept returns on all items if returned within 30 days of purchase.  You must contact us to obtain a return authorization number. Once the items are received, we will refund your payment to your original payment source (e.g. credit card, PayPal) for the full amount of the products, less ALL associated shipping costs.  Please note that a refused delivery will be considered a return, and you will be responsible for the shipping costs both TO and FROM your location.

Note: We do not accept any returns for items with FREE SHIPPING.

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Where do I get a Coupon Code?

Coupon Codes are most often offered through our newsletter mailing list, and are sent only periodically. If you do not already have a Coupon Code, then please do not ask since we do not have any to offer at this time. If you are not already on our mailing list, please be sure to choose the option to join it when completing checkout for your order, or by visiting our home page.

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How do I contact eSupplyStore.com?

Please visit our contact page to view emails, telephone numbers and standard address information for eSupplyStore.com.

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Can I use images and information found on this website for my own?

No, not without express written permission or a signed agreement from Esupplystore, Inc. All information and images created by Esupplystore, Inc. contained within this website and used on eBay, as well as information and images created by Esupplystore, Inc. used in other venues are copyrighted materials. All copyrighted materials used without our written consent will be prosecuted to the full extent of the law.

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Do you ship outside of the United States?

Currently no, we only ship to U.S. addresses (excluding U.S. Territories).

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I want to pop some bubble, but I don't want to pay for it. What can I do?

If you need to pop some bubble wrap right now, try any of the below links for Virtual Bubble Wrap Popping Fun:

http://www.virtual-bubblewrap.com/popnow.shtml

http://www.urban75.com/Mag/bubble.html

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