There is nothing more frustrating than ordering a product and spending precious time on hold or with customer service that has no idea about what they are selling. How much time have you wasted explaining the same things over and over again with untrained staff members who can't quite figure out how to help, just to get passed onto someone else that has the same problems as the first guy? Or all those times you spent placing an order, then getting disconnected and having to start from square one with a new staff member? 

Owning a business can be frustrating enough, time is precious and something as simple as ordering shipping supplies should be too. Quickly obtaining the best prices for what you want and speaking with customer service members who are trained, patient and knowledgeable is invaluable. There have been more than a few times when I had to tell the staff member I was talking to the names of products, SKU numbers and what they offered and I don't even work for them! 

Quality discount stores are not always what they seem so when you find one that knows what they are doing and offer to help you with finding what you need, discounted rates and promotional products, hold on with both hands! You have enough to worry about, don't add one more thing to your list that can be avoided by finding the right discount supply store, it's worth the looking for!